{"id":3,"date":"2024-10-16T17:54:23","date_gmt":"2024-10-16T16:54:23","guid":{"rendered":"https:\/\/sjsplumbingandgasservices.com\/?page_id=3"},"modified":"2024-12-02T11:22:18","modified_gmt":"2024-12-02T11:22:18","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.sjsplumbingandgasservices.com\/privacy-policy\/","title":{"rendered":"Privacy Notice"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">SJS Plumbing and Gas Services Ltd customer privacy notice<\/h2>\n\n\n\n<p>This privacy notice tells you what to expect us to do with your personal information.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-contrast-color has-text-color has-link-color wp-elements-1d5bbbeb1de0947b68cd911fdf7f1638\"><a href=\"#contact\">Contact details<\/a><\/li>\n\n\n\n<li class=\"has-contrast-color has-text-color has-link-color wp-elements-abcbb92a79ee2774e94f8a013aadeaa3\"><a href=\"#collect\">What information we collect, use, and why<\/a><\/li>\n\n\n\n<li class=\"has-contrast-color has-text-color has-link-color wp-elements-b0368a92da12e93bcd2c047b6ae7a42f\"><a href=\"#lawful\">Lawful bases and data protection rights<\/a><\/li>\n\n\n\n<li class=\"has-contrast-color has-text-color has-link-color wp-elements-cebc540ec564993e8c7a752e5581682d\"><a href=\"#infofrom\">Where we get personal information from<\/a><\/li>\n\n\n\n<li class=\"has-contrast-color has-text-color has-link-color wp-elements-1c5a2bcb6209ea91cfde967364fff104\"><a href=\"#retention\">How long we keep information<\/a><\/li>\n\n\n\n<li class=\"has-contrast-color has-text-color has-link-color wp-elements-6b2da84879ff9f49313231dd1425e4e4\"><a href=\"#share\">Who we share information with<\/a><\/li>\n\n\n\n<li class=\"has-contrast-color has-text-color has-link-color wp-elements-30a66253fda39df308dd8c253d2bd965\"><a href=\"#outsideuk\">Sharing information outside the UK<\/a><\/li>\n\n\n\n<li class=\"has-contrast-color has-text-color has-link-color wp-elements-0fc8d24bef53f8ebc7a0eb48ddbb6883\"><a href=\"#complain\">How to complain<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><a id=\"contact\"><\/a>Contact details<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Telephone<\/h3>\n\n\n\n<p>01491 671624<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Email<\/h3>\n\n\n\n<p>sjsplumbingandgasservices@gmail.com<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><a id=\"collect\"><\/a>What information we collect, use, and why<\/h2>\n\n\n\n<p>We collect or use the following information to <strong>provide and improve products and services for clients<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Names and contact details<\/li>\n\n\n\n<li>Addresses<\/li>\n\n\n\n<li>Transaction data (including details about payments to and from you and details of products and services you have purchased)<\/li>\n\n\n\n<li>Employment details (including salary, sick pay and length of service)<\/li>\n\n\n\n<li>Information relating to compliments or complaints<\/li>\n\n\n\n<li>Website user information<\/li>\n<\/ul>\n\n\n\n<p>We collect or use the following personal information for the <strong>operation of client or customer accounts<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Names and contact details<\/li>\n\n\n\n<li>Addresses<\/li>\n\n\n\n<li>Purchase or service history<\/li>\n<\/ul>\n\n\n\n<p>We collect or use the following personal information to <strong>comply with legal requirements<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name<\/li>\n\n\n\n<li>Contact information<\/li>\n\n\n\n<li>Client account information<\/li>\n<\/ul>\n\n\n\n<p>We collect or use the following personal information for <strong>dealing with queries, complaints or claims<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Names and contact details<\/li>\n\n\n\n<li>Address<\/li>\n\n\n\n<li>Photographs<\/li>\n\n\n\n<li>Correspondence<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><a id=\"lawful\"><\/a>Lawful bases and data protection rights<\/h2>\n\n\n\n<p>Under UK data protection law, we must have a \u201clawful basis\u201d for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO\u2019s website.<\/p>\n\n\n\n<p>Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO\u2019s website:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Your right of access<\/strong> - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/your-data-protection-rights\/#roa\" target=\"_blank\" rel=\"noreferrer noopener\">You can read more about this right here<\/a>.<\/li>\n\n\n\n<li><strong>Your right to rectification<\/strong>&nbsp;- You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/your-data-protection-rights\/#rtr\" target=\"_blank\" rel=\"noreferrer noopener\">You can read more about this right here<\/a>.<\/li>\n\n\n\n<li><strong>Your right to erasure<\/strong>&nbsp;- You have the right to ask us to delete your personal information. <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/your-data-protection-rights\/#rte\" target=\"_blank\" rel=\"noreferrer noopener\">You can read more about this right here<\/a>.<\/li>\n\n\n\n<li><strong>Your right to restriction of processing<\/strong>&nbsp;- You have the right to ask us to limit how we can use your personal information. <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/your-data-protection-rights\/#rtrop\" target=\"_blank\" rel=\"noreferrer noopener\">You can read more about this right here<\/a>.<\/li>\n\n\n\n<li><strong>Your right to object to processing<\/strong>&nbsp;- You have the right to object to the processing of your personal data. <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/your-data-protection-rights\/#rto\" target=\"_blank\" rel=\"noreferrer noopener\">You can read more about this right here<\/a>.<\/li>\n\n\n\n<li><strong>Your right to data portability<\/strong>&nbsp;- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/your-data-protection-rights\/#rtdp\" target=\"_blank\" rel=\"noreferrer noopener\">You can read more about this right here<\/a>.<\/li>\n\n\n\n<li><strong>Your right to withdraw consent<\/strong>&nbsp;\u2013 When we use consent as our lawful basis you have the right to withdraw your consent at any time. <a href=\"https:\/\/ico.org.uk\/for-organisations\/advice-for-small-organisations\/create-your-own-privacy-notice\/your-data-protection-rights\/#rtwc\" target=\"_blank\" rel=\"noreferrer noopener\">You can read more about this right here<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>If you make a request, we must respond to you without undue delay and in any event within one month.<\/p>\n\n\n\n<p>To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Our lawful bases for the collection and use of your data<\/h3>\n\n\n\n<p>Our lawful bases for collecting or using personal information to <strong>provide and improve products and services for clients<\/strong> are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/li>\n\n\n\n<li>Contract \u2013 we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.<\/li>\n\n\n\n<li>Legal obligation \u2013 we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.<\/li>\n<\/ul>\n\n\n\n<p>Our lawful bases for collecting or using personal information for the <strong>operation of client or customer accounts<\/strong> are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/li>\n\n\n\n<li>Contract \u2013 we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.<\/li>\n\n\n\n<li>Legal obligation \u2013 we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.<\/li>\n<\/ul>\n\n\n\n<p>Our lawful bases for collecting or using personal information to <strong>comply with legal requirements<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/li>\n\n\n\n<li>Contract \u2013 we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.<\/li>\n\n\n\n<li>Legal obligation \u2013 we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.<\/li>\n<\/ul>\n\n\n\n<p>Our lawful bases for collecting or using personal information for <strong>dealing with queries, complaints or claims<\/strong> are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.<\/li>\n\n\n\n<li>Contract \u2013 we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.<\/li>\n\n\n\n<li>Legal obligation \u2013 we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><a id=\"infofrom\"><\/a>Where we get personal information from<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Directly from you<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><a id=\"retention\"><\/a>How long we keep information<\/h2>\n\n\n\n<p>As a UK Limited Company, we are required to retain certain records for specified periods to comply with legal and regulatory requirements. Our retention periods are as follows:<\/p>\n\n\n\n<p>\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Accounting Records: Retained for 6 years from the end of the financial year they pertain to.<\/p>\n\n\n\n<p>\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; VAT Records: Retained for 10 years.<\/p>\n\n\n\n<p>\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Personal Information: Retained for 6 years from the end of the financial year they relate to.<\/p>\n\n\n\n<p>These timeframes ensure compliance with relevant laws and regulations while maintaining transparency in how we handle and store information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Who we share information with<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Data processors<\/h3>\n\n\n\n<p><strong>Intuit Ltd<\/strong><\/p>\n\n\n\n<p>This data processor does the following activities for us: Store financial records<\/p>\n\n\n\n<p><strong>Google LLC<\/strong><\/p>\n\n\n\n<p>This data processor does the following activities for us: Store and process user information<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Others we share personal information with<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Professional or legal advisors<\/li>\n\n\n\n<li>External auditors<\/li>\n\n\n\n<li>Organisations we\u2019re legally obliged to share personal information with<\/li>\n\n\n\n<li>Professional consultants<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><a id=\"outsideuk\"><\/a>Sharing information outside the UK<\/h2>\n\n\n\n<p>Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.<\/p>\n\n\n\n<p>For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.<\/p>\n\n\n\n<p><strong>Organisation name: <\/strong>Google LLC<\/p>\n\n\n\n<p><strong>Category of recipient: <\/strong>Web services<\/p>\n\n\n\n<p><strong>Country the personal information is sent to: <\/strong>USA<\/p>\n\n\n\n<p><strong>How the transfer complies with UK data protection law: <\/strong>The country or sector has a UK data bridge (also known as Adequacy Regulations)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><a id=\"complain\"><\/a>How to complain<\/h2>\n\n\n\n<p>If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.<\/p>\n\n\n\n<p>If you remain unhappy with how we\u2019ve used your data after raising a complaint with us, you can also complain to the ICO.<\/p>\n\n\n\n<p>The ICO\u2019s address:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>Information Commissioner\u2019s Office<br>Wycliffe House<br>Water Lane<br>Wilmslow<br>Cheshire<br>SK9 5AF<\/p>\n\n\n\n<p>Helpline number: 0303 123 1113<\/p>\n\n\n\n<p>Website: <a href=\"https:\/\/ico.org.uk\/make-a-complaint\/\">https:\/\/www.ico.org.uk\/make-a-complaint<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Last updated<\/h2>\n\n\n\n<p>26 November 2024<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SJS Plumbing and Gas Services Ltd customer privacy notice This privacy notice tells you what to expect us to do with your personal information. Contact details Telephone 01491 671624 Email sjsplumbingandgasservices@gmail.com What information we collect, use, and why We collect or use the following information to provide and improve products and services for clients: We [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Privacy Notice - SJS Plumbing and Gas Services<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sjsplumbingandgasservices.com\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Notice - SJS Plumbing and Gas Services\" \/>\n<meta property=\"og:description\" content=\"SJS Plumbing and Gas Services Ltd customer privacy notice This privacy notice tells you what to expect us to do with your personal information. Contact details Telephone 01491 671624 Email sjsplumbingandgasservices@gmail.com What information we collect, use, and why We collect or use the following information to provide and improve products and services for clients: We [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sjsplumbingandgasservices.com\/privacy-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"SJS Plumbing and Gas Services\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-02T11:22:18+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.sjsplumbingandgasservices.com\/privacy-policy\/\",\"url\":\"https:\/\/www.sjsplumbingandgasservices.com\/privacy-policy\/\",\"name\":\"Privacy Notice - SJS Plumbing and Gas Services\",\"isPartOf\":{\"@id\":\"https:\/\/sjsplumbingandgasservices.com\/#website\"},\"datePublished\":\"2024-10-16T16:54:23+00:00\",\"dateModified\":\"2024-12-02T11:22:18+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.sjsplumbingandgasservices.com\/privacy-policy\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.sjsplumbingandgasservices.com\/privacy-policy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sjsplumbingandgasservices.com\/privacy-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/sjsplumbingandgasservices.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Privacy Notice\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/sjsplumbingandgasservices.com\/#website\",\"url\":\"https:\/\/sjsplumbingandgasservices.com\/\",\"name\":\"SJS Plumbing and Gas Services\",\"description\":\"Trusted Service for Over 20 Years | Gas Safe Registered\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/sjsplumbingandgasservices.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Privacy Notice - SJS Plumbing and Gas Services","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.sjsplumbingandgasservices.com\/privacy-policy\/","og_locale":"en_GB","og_type":"article","og_title":"Privacy Notice - SJS Plumbing and Gas Services","og_description":"SJS Plumbing and Gas Services Ltd customer privacy notice This privacy notice tells you what to expect us to do with your personal information. Contact details Telephone 01491 671624 Email sjsplumbingandgasservices@gmail.com What information we collect, use, and why We collect or use the following information to provide and improve products and services for clients: We [&hellip;]","og_url":"https:\/\/www.sjsplumbingandgasservices.com\/privacy-policy\/","og_site_name":"SJS Plumbing and Gas Services","article_modified_time":"2024-12-02T11:22:18+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.sjsplumbingandgasservices.com\/privacy-policy\/","url":"https:\/\/www.sjsplumbingandgasservices.com\/privacy-policy\/","name":"Privacy Notice - SJS Plumbing and Gas Services","isPartOf":{"@id":"https:\/\/sjsplumbingandgasservices.com\/#website"},"datePublished":"2024-10-16T16:54:23+00:00","dateModified":"2024-12-02T11:22:18+00:00","breadcrumb":{"@id":"https:\/\/www.sjsplumbingandgasservices.com\/privacy-policy\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.sjsplumbingandgasservices.com\/privacy-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.sjsplumbingandgasservices.com\/privacy-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/sjsplumbingandgasservices.com\/"},{"@type":"ListItem","position":2,"name":"Privacy Notice"}]},{"@type":"WebSite","@id":"https:\/\/sjsplumbingandgasservices.com\/#website","url":"https:\/\/sjsplumbingandgasservices.com\/","name":"SJS Plumbing and Gas Services","description":"Trusted Service for Over 20 Years | Gas Safe Registered","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sjsplumbingandgasservices.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/www.sjsplumbingandgasservices.com\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sjsplumbingandgasservices.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sjsplumbingandgasservices.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sjsplumbingandgasservices.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sjsplumbingandgasservices.com\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":4,"href":"https:\/\/www.sjsplumbingandgasservices.com\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":117,"href":"https:\/\/www.sjsplumbingandgasservices.com\/wp-json\/wp\/v2\/pages\/3\/revisions\/117"}],"wp:attachment":[{"href":"https:\/\/www.sjsplumbingandgasservices.com\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}